Frequently Asked Questions

Captivating Calligraphy offers professional calligraphy and hand engraving services for weddings, brand activations, corporate events, and select in-studio commissions. Services may be completed live on-site or in the studio, depending on the project scope.

Captivating Calligraphy is based in the greater Atlanta area. Travel is available for weddings, brand activations, and select projects. Travel fees and logistics are quoted based on location, scope, and timeline.

Advance notice is strongly recommended. Weddings and brand activations are often booked several months in advance, particularly during peak seasons. In-studio commissions vary based on scope and availability.

All projects begin by submitting an inquiry through the website. Each inquiry is reviewed individually, and you will receive next steps or a custom proposal if the project is a good fit.

A consultation is not required for every project. Most details are gathered through the inquiry form. If additional clarification is needed, you may be contacted before a proposal is prepared.

Dates are reserved once a proposal is approved, the contract is signed, and the required retainer is received. Availability is not held without a confirmed booking.

Minor adjustments may be accommodated depending on timing and scope. Significant changes may require a revised proposal and additional fees. All changes are subject to availability.

Pricing is custom and based on service type, scope, timeline, materials, and staffing requirements. Event services and studio commissions are priced differently to reflect preparation time and logistics.

Yes. All projects are quoted individually. A custom proposal is prepared after your inquiry is reviewed.

Accepted payment methods are outlined in your proposal. Payment schedules and due dates are specified in your contract.

Retainers are non-refundable and secure your date and preparation time. This policy is outlined clearly in the contract prior to booking.

Proofing availability depends on the service and timeline. When applicable, proofing details are outlined in your proposal.

Clients are responsible for verifying spelling, punctuation, and all submitted text. Approved proofs and final submissions are considered accurate for production.

Delivery methods vary by project and may include studio pickup, courier service, shipping, or on-site completion. Delivery details are confirmed prior to completion.

Rush work may be available on a limited basis and is subject to availability and additional fees.

Any changes to timelines, quantities, or scope must be communicated as soon as possible. Adjustments are subject to availability and may affect pricing or staffing.

Yes. Captivating Calligraphy carries appropriate business insurance and can provide documentation upon request for events or venues.