Frequently Asked Questions

These FAQs cover general information that applies across all Captivating Calligraphy services. For details specific to weddings, brand activations, or in-studio commissions, please visit the corresponding FAQ pages linked below.

 

Wedding FAQsBrand & Corporate FAQsIn-Studio Commissions FAQs

General

Applies to all services.

What services do you offer?

Captivating Calligraphy offers professional calligraphy and hand engraving services for weddings, brand activations, corporate events, and select in-studio commissions. Services may be completed live on-site or in the studio, depending on the project scope.

Where are you based? Do you travel?

Captivating Calligraphy is based in the greater Atlanta area. Travel is available for weddings, brand activations, and select projects. Travel fees and logistics are quoted based on location, scope, and timeline.

How far in advance should I inquire?

Advance notice is strongly recommended. Weddings and brand activations are often booked several months in advance, particularly during peak seasons. In-studio commissions vary based on scope and availability.

How do I get started?

All projects begin by submitting an inquiry through the website. Each inquiry is reviewed individually, and you will receive next steps or a custom proposal if the project is a good fit.

Is a consultation required?

A consultation is not required for every project. Most details are gathered through the inquiry form. If additional clarification is needed, you may be contacted before a proposal is prepared.

How is my date reserved?

Dates are reserved once a proposal is approved, the contract is signed, and the required retainer is received. Availability is not held without a confirmed booking.

Can I make changes after booking?

Minor adjustments may be accommodated depending on timing and scope. Significant changes may require a revised proposal and additional fees. All changes are subject to availability.

What is your pricing structure?

Pricing is custom and based on service type, scope, timeline, materials, and staffing requirements. Event services and studio commissions are priced differently to reflect preparation time and logistics.

Do you offer custom quotes?

Yes. All projects are quoted individually. A custom proposal is prepared after your inquiry is reviewed.

What forms of payment do you accept?

Accepted payment methods are outlined in your proposal. Payment schedules and due dates are specified in your contract.

Are retainers refundable?

Retainers are non-refundable and secure your date and preparation time. This policy is outlined clearly in the contract prior to booking.

Will I receive a proof?

Proofing availability depends on the service and timeline. When applicable, proofing details are outlined in your proposal.

Who is responsible for text accuracy?

Clients are responsible for verifying spelling, punctuation, and all submitted text. Approved proofs and final submissions are considered accurate for production.

How are completed items delivered?

Delivery methods vary by project and may include studio pickup, courier service, shipping, or on-site completion. Delivery details are confirmed prior to completion.

Do you accept rush orders?

Rush work may be available on a limited basis and is subject to availability and additional fees.

What happens if my event details change?

Any changes to timelines, quantities, or scope must be communicated as soon as possible. Adjustments are subject to availability and may affect pricing or staffing.

Do you carry insurance?

Yes. Captivating Calligraphy carries appropriate business insurance and can provide documentation upon request for events or venues.

Still Have Questions?

If your project details aren’t covered here, you’re welcome to submit an inquiry for personalized guidance.